More Than a School Counselor
Your Educational Concierge works alongside your child's teachers but serves a different role. Teachers focus on subject instruction. Your Concierge focuses on the whole picture: your student's progress across all courses, your family's questions and concerns, and the bigger goals you are working toward. They're the person who connects the dots and makes sure nothing falls through the cracks.
Concierges come from backgrounds in teaching, counseling, special education, and educational leadership, and each is trained specifically in virtual education and family support.
What Your Concierge Does
Onboarding
Walking your family through course selection, platform setup, and schedule building so the first week feels manageable rather than overwhelming.
Course Planning
Designing an academic path aligned with your student's strengths, interests, and long-term goals — and adjusting it as those goals evolve.
Progress Monitoring
Staying in regular contact with teachers to track how your student is doing and flagging concerns before they become bigger problems.
Check-Ins & Family Communication
Scheduled touchpoints with students and parents to discuss progress, celebrate wins, and address anything that needs attention.
Tutoring Coordination
Arranging additional academic support when a student needs extra help in a specific subject.
College & Career Planning
For high school students, supporting course selection with college requirements in mind, assisting with applications, and connecting families with scholarship resources.
Your Concierge is reachable by email and phone and prioritizes responding to families within one business day.
A Concierge Who Knows Your Student's Stage
Wellspring's Concierge team is organized by grade band, meaning your family works with a dedicated Concierge whose expertise matches exactly where your student is.
Elementary
Focused on foundational learning, parent partnership, and building strong early habits.
Middle School
Supporting the transition into more independent academic work and subject-specific coursework.
High School
Navigating increasing rigor, college planning, AP and dual enrollment decisions, and graduation requirements.
When a student moves from one grade band to the next, the transition is handled intentionally. Your outgoing Concierge introduces your family to the incoming one, ensuring continuity of context so your student's history, goals, and needs carry forward seamlessly. The face changes; the support does not.
Meet Your Educational Concierge
Jenni Campbell
Serving Grades K-2I am a mom of two grown children, and a grandma of five. My daughter is a Senior at The University of Phoenix and my son is a Senior at Texas State University. I love spending my free time going on adventures with my family, traveling, and being outdoors. I also love all things Science and I love to read. I am excited to help you on your educational journey!
"Only a life lived for others is a life worthwhile." - Albert Einstein
Tabitha Mercado
Serving Grades 3-5With a background as a police dispatcher and a lifelong love of history, I've transitioned my passion for service into mentoring young people as a basketball coach and youth sports leader. I've been happily married for 23 years and am a proud mom of four. When I'm not with my family, I'm usually geeking out over a history book or on the court. I am so excited to bring that same positive energy to our students and help them build the confidence they need to succeed!
"History is not the past but a map of the past, drawn from a particular point of view, to be useful to the modern traveller." - Henry Glassie
Alexa Scoggin
Serving Grades 6-8I've been married to my husband for 5 years and we have one beautiful daughter together. I enjoy quality time with friends, family, and our fur baby Joli. I taught middle school science for 6 years before joining Wellspring. Serving others is a passion of mine. I'm excited to be your new educational concierge!
"Today was good, today was fun. Tomorrow's another one." - Dr. Seuss
Courtney Cooper
Serving Grades 9-12I'm a wife and busy mom of three who spends most of my free time with family or coaching and cheering at my children's soccer games. Before transitioning into education, I worked as a Project Manager, where I developed strong organizational and problem-solving skills. My goal is to provide support, guidance, and encouragement so every student has the opportunity to succeed.
"Today is a chapter; tomorrow is a chance to write the next one."
Ready to Get Started?
Connect with our admissions team and you will be introduced to your Concierge as part of the enrollment process.